ORVG Citizen Charter

                      Republic of the Philippines

Autonomous Region in Muslim Mindanao

OFFICE OF THE REGIONAL VICE GOVERNOR

ORG Compound, Cotabato City

 

 

  

CITIZEN’S CHARTER


Table of Contents

 

Mission and Vision  3

Performance Pledge  3

Contact Information  3

Office 1 

List of Frontline Services  4

Frontline Service 1  5

Frontline Service 2  6

Procedure of filing complaints/feedback  8

Redress Mechanism   8

  

Vision

 

The ORVG, with the blessings of the Almighty God, envision genuine social, political and economic reforms to ensure  delivery of basic needs and services to the constituents of the Autonomous Region in Muslim Mindanao and to serve as instrument to regional peace and development pursuant to our ideals for national unity as ordained by the constitution.

Mission

 

With the strong sense of public service and in coordination with the Regional Governor, the ORVG is committed to the vision of responsive accountable and good governance development of socially, economically and morally vibrant communities.

Performance Pledge

 

We, the officials and employees of the Regional Vice Governor, commit to:

 

1. Assist the Regional Governor in the implementation of Regional Development, plans, and programs

 

2. Act as member of Executive Council and tasked to advise the Regional Governor in the governance of the region, particularly on security issues and social concerns

 

3. Support in the implementation of laws, policies, programs, and projects in the region.

Contact Information

 

For inquiries, you may contact us at Public Assistance/Complaints Desk:

Postal Address

ORG Compound, Cotabato City

Direct Line

421-1235/552-1049

Fax Number

421-1235

Mobile

09366685877

Email-Address

This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

 

 

 

 

 

 

 

LIST OF FRONTLINE SERVICES

 

Frontline Service 1. Request for technical assistance in the implementation of regional development policies, plans and programs.

 

Frontline Service 2. Request for referral/endorsement to the ORG and/or other relevant ORG agencies for services and assistance

 

  

Frontline Service 1. Request for technical assistance inthe implementation of regional development policies, plans, and programs.

Clients: ORG line agencies

Requirements: Request and/or invitation from the concerned line agency

Schedule of Availability of Service: Monday-Friday, 8:00 AM to 5:00 PM (No Noon Break)

                         During Ramadan: Monday-Friday,7:00 AM to 3:00 PM (No Noon Break)

Fees: None

Total Processing Time: 2 hours and 55 minutes

How to avail of the service:

Step No

Client Step

Agency Action

Responsible Office/ Position

Location of Office

Maximum Duration of Step

1       

Submit request /invitation

Receive and record request/invitation and submit.

Secretary of the ORVG

Office of the ORVG, ORG Compound, Cotabato City

5 minutes

 

 

Submit to the Chief of Staff for review and recommendation.

Secretary of the ORVG

Office of the ORVG, ORG Compound, Cotabato City

5 minutes

 

 

Review request and write recommendation to ORVG.

Forward to ORVG for final review and approval.

Chief of Staff

Office of the ORVG, ORG Compound, Cotabato City

1 hours

 

 

Review recommendation and approve request.

RVG

Office of the ORVG, ORG Compound, Cotabato City

30 minutes

 

 

Forward to Admin/ Planning division for action.

Secretary of the ORVG

Office of the ORVG, ORG Compound, Cotabato City

5

 

 

Receive instruction and develop course of action based on the decision of RVG.

Forward to the Information Officer.

Planning Officer

Admin/Planning Division

ORG Compound, Cotabato City

1 hour

2       

Receive response.

Communicate to the client the action of the ORVG.

Information Officer

ORVG Bldg., ORG Compound, Cotabato City

10 minutes

 

 

Frontline Service 2. Request for referral/endorsement to the ORG and/or other relevant ORG agencies for services and assistance

Clients: LGU, NGO, Individual

Requirements:

For individual requests related to medical assistance, employment support and other services of similar nature:

  • Letter of request explaining the assistance being sought

For LGU/ NGO requests related to project implementation:

  • Letter of Request endorsed by the relevant local chief executive
  • Project proposal/ Feasibility study

Schedule of Availability of Service: Monday-Friday, 8:00 AM to 5:00 PM (No Noon Break)

               During Ramadan: Monday-Friday,7:00 AM to 3:00 PM (No Noon Break)

Fees: None

Total Processing Time: 3 hours and 55 minutes

How to avail of the service:

Step No

Client Step

Agency Action

Responsible Office/ Position

Location of Office

Maximum Duration of Step

1

Submit request /invitation.

Receive and record request/invitation and submit.

Secretary of the ORVG

Office of the ORVG, ORG Compound, Cotabato City

5 minutes

 

 

Submit to the Chief of Staff for review and recommendation.

Secretary of the ORVG

Office of the ORVG, ORG Compound, Cotabato City

5 minutes

 

 

Review request. Supporting documents and write recommendations to ORVG.

Forward to ORVG for final review and approval.

Chief of Staff

Office of the ORVG, ORG Compound, Cotabato City

2 hours

 

 

Review recommendation and approve request.

RVG

Office of the ORVG, ORG Compound, Cotabato City

30 minutes

 

 

Forward to Admin/ Planning division for action.

Secretary of the ORVG

Office of the ORVG, ORG Compound, Cotabato City

5 minutes

 

 

Receive instruction and develop course of action based on the decision of RVG.

Forward to the Information Officer.

Planning Officer

Admin/Planning Division

ORG Compound, Cotabato City

1 hour

2

Receive response.

Communicate to the client the action of the ORVG.

Information Officer

ORVG Bldg., ORG Compound, Cotabato City

10 minutes

 

 

Procedure of filing complaints/feedback

  1. Any complaint/feedback against the office must be put in writing (or email ) and to be addressed to the head of office.
  2. The head of office shall notify the complainant/s on the action taken therein within a period of  (five) 5 working days upon the receipt of the complaint/s.

 

Redress Mechanism 

Should there be any failure on the part of ORVG  to meet the requirements of the Citizen’s Charter, the agency shall issue an official apology at the minimum.